Soalan PBD English Tingkatan 5 Unit 4: Smart Consumers

Halaman ini memaparkan Standard Prestasi DSKP bagi setiap TP, nota ringkas, contoh soalan dan contoh ulasan PBD untuk unit ini. Dalam Jejak TP English, murid menjawab 54 soalan dalam enam hentian, daripada TP1 hingga TP6, dan guru memperoleh cadangan TP secara automatik.

• 54 soalan
• 6 hentian TP
• Premium
• Tingkatan 5

Standard Prestasi DSKP: TP1 hingga TP6

Deskriptor di bawah disalin kata demi kata daripada DSKP KSSM Bahasa Inggeris Tingkatan 5. Setiap hentian dalam permainan dipadankan dengan satu TP.

Standard kandungan yang diuji: Vocabulary · shopping, complaints and consumer rights; Grammar · passive with modals; have something done; Reading 3.1.2 · specific details in a policy table; Listening 1.2.1 · main ideas and specific details; Reading 3.1.1, 3.1.3 · main idea, inference, vocabulary in context; Writing 4.1.3, 4.2.1 · Grammar · write a polite formal complaint.

Nota ringkas Smart Consumers

Setiap hentian memberi murid satu kad fakta selepas lulus. Ini kad bagi unit ini:

• refundA refund is money that is returned to you when you give back something that you bought. You usually need the receipt. Example: The shop gave me a refund for the broken phone.
• warrantyA warranty (or guarantee) is a promise by a seller to repair or replace a product if it breaks within a certain time.
• passive with modalsmodal + be + past participle: The report must be finished today. Refunds can be given within 14 days. The problem should be solved quickly. The goods will be delivered tomorrow.
• have something donehave + object + past participle = arrange for someone else to do something for you: I had my phone repaired. She is having her hair cut. We will have the house painted next month.
• policyA policy is a set of rules that a business or organisation follows. A returns policy explains when and how customers can return goods.
• conditionA condition is something that must be true before something else can happen. Refunds are given on condition that the item is unused.
• who does the action?With the passive and with have something done, the speaker often does not say who does the action. Listen for the object and the result: My car was repaired. I had my car repaired.
• customer service languageCustomer service speakers use polite passive forms: Your order will be delivered. A refund can be issued. Your request has been noted.
• formal complaintA formal complaint is polite, clear and gives facts: what you bought, what went wrong, what you want. Use formal phrases: I am writing to complain about ... I would appreciate it if ...
• remedyA remedy is a solution to a problem. In a complaint, you say which remedy you want: a refund, a replacement or a repair.
• formal complaint structure1. Why you are writing (I am writing to complain about ...). 2. What happened (The item was ...). 3. What you want (I would appreciate a refund). 4. Closing (I look forward to your reply). Use the passive for formal tone.
• formal or informal?Formal: I would like to request ... Informal: I want ... Formal: Dear Sir or Madam. Informal: Hi. Avoid short forms (don't, can't) in formal writing.

Contoh soalan

5 daripada 54 soalan dalam unit ini. Soalan lain, termasuk soalan berajah, soalan bos dan TP6, dimainkan dalam permainan.

1. TP1

   Which word means 'not working properly'?

   1. fragile
   2. flexible
   3. familiar
   4. faulty
   Lihat jawapan

   Jawapan: D. faulty
   Faulty means that something does not work as it should.

2. TP1

   When you say that you are not satisfied with a product, you make a

   1. complaint
   2. compliment
   3. comparison
   4. competition
   Lihat jawapan

   Jawapan: A. complaint
   A complaint is a statement that something is not satisfactory.

3. TP1

   A person who buys goods or services is a

   1. producer
   2. consumer
   3. inventor
   4. manager
   Lihat jawapan

   Jawapan: B. consumer
   A consumer buys and uses goods and services.

4. TP2

   Refunds ____ within fourteen days of purchase.

   1. can give
   2. can be giving
   3. are can give
   4. can be given
   Lihat jawapan

   Jawapan: D. can be given
   Passive with a modal: can + be + past participle.

5. TP2

   The faulty goods ____ to the shop immediately.

   1. must be returned
   2. must return
   3. must be returning
   4. must have returned
   Lihat jawapan

   Jawapan: A. must be returned
   Must + be + past participle: must be returned.

Contoh ulasan PBD

Selepas murid bermain, Jejak TP English mencadangkan TP dan ulasan seperti di bawah. Guru menyemak, kemudian menyalin ulasan ke dalam rekod PBD.

TP1: Murid recognises a few basic words on consumer rights, the passive with modals and have something done with a lot of support. Suggestion: revise the word cards in Stop 1 with a friend and use pictures to remember the meanings.

TP2: Murid understands key vocabulary on consumer rights, the passive with modals and have something done but still makes basic grammar errors. Suggestion: practise short sentences using the target grammar every day.

TP3: Murid reads short texts on consumer rights, the passive with modals and have something done and finds specific details accurately. Murid achieves the expected target for this unit.

TP4: Murid understands spoken English on consumer rights, the passive with modals and have something done and identifies main ideas and specific details well. Murid is working towards exceeding the target.

TP5: Murid reads longer texts on consumer rights, the passive with modals and have something done, makes good inferences and guesses the meaning of unfamiliar words from context. Very good progress.

TP6: Murid uses English accurately and independently on consumer rights, the passive with modals and have something done, corrects errors and builds well-organised sentences. Murid exceeds the target and is an exemplary model to others.

Unit lain Tingkatan 5

← Unit 3: Case Closed · Unit 5: Discover Malaysia →

• Unit 1: What If I Had...?
• Unit 2: Behind the Question
• Unit 3: Case Closed
• Unit 5: Discover Malaysia
• Unit 6: Making Your Case